WARRANTY DURATION:
Lifetime Frame: Extang offers a lifetime warranty
against defective materials or workmanship on all tonno rails,
aluminum components, clamps, bows, hardware.
10 Year Tarp: Extang offers a 10 year warranty
against defective materials or workmanship on the vinyl covering. The
10 year warranty coverage is as follows:
- Years 1 thru 3 Extang will cover the entire cost of the tarp
repairs or replacement. (This has been the original and long
standing Extang 3 Year Warranty—known for being the best and
setting the industry standard. We have now made it even better by
increasing it to an extra long 10 Years at a pro-rated formula
that adjusts for standard wear over time.)
- Years 4 thru 5 Extang will cover 70% of the cost of the tarp
repairs or replacement.
- Years 6 thru 7 Extang will cover 50% of the cost of the tarp
repairs or replacement.
- Years 8 thru 10 Extang will cover 30% of the cost of the tarp
repairs or replacement.
WARRANTY CONDITIONS:
This warranty is against defective materials or workmanship. The
warranty is void if the product has been damaged by accident,
unreasonable use, neglect, improper service/installation/removal,
modifications, acts of God, normal wear and tear or other causes not
arising out of defective materials or workmanship. Consequential and
incidental damages are not covered under this warranty.
THE FOLLOWING CONDITIONS WILL ALSO VOID THE WARRANTY:
Wind whip damage: Tarps must be secured at all
points when vehicle is in motion. An unsecured tarp will flap,
resulting in damage to the fabric.
Improper cleaning: Recommended to use the tested
and approved Extang Tonno Tonic™ or clean with soap and water only. Do
not use vinyl conditioners (i.e. Armor All®) because they will shrink
the vinyl.
Overloading of cargo: Cargo should not touch the
tonno at any point. Protrusions in the tarp will stress the fabric.
Cargo may shift while traveling and cause it to push against the
fabric and damage it.
The warranty applies to the original consumer/purchaser and for the
truck on which the tonno was originally installed and shall not apply
if the product has been removed from the original vehicle.
Warranty registration must be on file and/or proof of original
purchase (detailed and dated receipt) required for warranty to be
effective. Warranty coverage starts from the date of purchase.
PERFORMANCE:
Provided all warranty conditions are met Extang will either repair
or replace (at Extang’s option) the product or component. Extang may
require the original item to be returned postage prepaid for final
determination. Extang reserves the right to substitute and offer the
respective warranty discount on an entire replacement system or
provide other remedies than those listed in this warranty for
discontinued products or other reasons. A return authorization number
must be obtained from our customer service department prior to
returning any product. Shipping charges will apply for any repair or
replacement. This warranty gives you specific legal rights and you may
also have other legal rights which vary from state to state. |
